Cancellation policy

Purchase options cancellation policy

This policy applies to indent orders paid by deposit at checkout. Indent items are ordered from our supplier specifically for you, with an estimated arrival of 10 to 14 weeks. It sits alongside our Refund policy and your rights under New Zealand consumer law.

How deposit orders work

• You pay a 50% deposit at checkout to confirm your order.
• Your card is saved securely by our payment provider. We do not see or store your card details.
• When your order arrives at our warehouse in NZ, the 50% balance is charged automatically to the saved card. We then contact you to arrange delivery or collection.
• Goods remain the property of Bauhaus until the balance has been paid and cleared.

Cancelling within 48 hours

You can cancel within 48 hours of placing your order. Your deposit is refunded in full to your original payment method. Email aftersales@bauhaus.co.nz with your order number.

After 48 hours

We aim to place your order with our supplier once the 48 hours have passed. After 48 hours your order cannot be cancelled, and your deposit is non-refundable and non-transferable. Changes to fabric, finish, size or configuration may not be possible once production has started.

If your order is delayed

Lead times are set by our suppliers and shipping schedules, so they are estimates. If your ETA changes, we will let you know. If your order has not arrived with us 18 weeks after you placed it, you can cancel before it arrives and get a full refund of your deposit to your original payment method.

If we need to cancel

A supplier may be unable to fill an order, for example when a fabric or model is discontinued. If that happens, we will contact you with an alternative. If you would rather not take it, we will refund your deposit in full to your original payment method.

If the balance payment fails

If we cannot charge the balance to your saved card, we will email you a secure payment link. We hold your order until payment clears. Storage is free for 30 days from the date your order arrives with us. After that, $50 per item per week applies.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If an item arrives faulty or not as described, our Residential Warranty and Consumer Rights policy applies.

Contact

aftersales@bauhaus.co.nz or 09 302 2651.