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Refund policy

Refund & Returns Policy

At Bauhaus, we want you to feel completely confident in your purchase.
If something isn’t quite right, we’ll do our best to make it right — quickly and fairly.

7-Day Return Window

You have 7 days from receiving your order to request a return.
 Items must be new, unused, and suitable for resale.

We know that many of our larger furniture pieces are unwrapped by our delivery team for inspection and packaging removal. That’s okay — returns are still accepted as long as the product is undamaged, unmarked, and securely protected for transport.

For homewares and smaller furniture items, the original packaging is required to process a return.

How to Request a Return

Email us at aftersales@bauhaus.co.nz within 7 days of delivery.
Please include your order number and clear photos if there’s a concern.

Our Auckland team will respond within 48 hours with next steps and return instructions.
Please note that unauthorised returns cannot be accepted.

For help or questions, email aftersales@bauhaus.co.nz or call 09 302 2651.

Before Dispatch

Core-range orders may be cancelled before dispatch for a full refund or store credit.

After Dispatch

  • Core-range products: refund or store credit, minus a 15% restocking fee and return shipping.

  • Special-order products: refund or store credit, minus a 40% restocking fee and return shipping.

Returned items must be in as-new, saleable condition and safely wrapped for transport.
 (Original packaging required for homewares and small items.)

Return freight:
 For change-of-mind returns, the customer is responsible for return shipping.
 Bauhaus can coordinate collection through our trusted freight partners at competitive rates — the cost will simply be deducted from your refund or credit.

If an item is being returned due to a confirmed defect or damage covered under warranty or the Consumer Guarantees Act 1993, Bauhaus will cover the return freight or collection cost.

Damages or Issues

Please check your order carefully upon delivery.
 If you notice any damage or issue, contact us within 24 hours at aftersales@bauhaus.co.nz, including clear photos.

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, each case will be individually assessed. Bauhaus may choose to:

  • Repair the item

  • Replace the item, or

  • Provide a refund

We always aim for a fair and timely resolution.

Your consumer rights:
Your rights under New Zealand’s Consumer Guarantees and Fair Trading Acts are protected in addition to this policy. Nothing here limits your legal rights.

Exchanges

To exchange an item, please return it in as-new condition (with original packaging if applicable), then place a new order for your replacement.
We can assist with arranging collection if needed.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale or clearance items

  • Custom-made or non-stock products

  • End-of-line or display stock

  • Damaged or “as-is” products

Refund Process

Once your return has been received and inspected, we’ll email you with the outcome.
Approved refunds are processed to your original payment method.

Need Help?

Our Auckland-based team is here to help.
Email aftersales@bauhaus.co.nz — we aim to reply within 12 business hours.
If you haven’t heard from us within that timeframe, please call 09 302 2651 so we can assist promptly.

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