Refund & Returns Policy

At Bauhaus, we want you to feel completely confident in your purchase. If something isn’t quite right, we’ll do our best to make it right — quickly and fairly.

7-Day Return Window

You have 7 days from the date your order is delivered to request a return.

Items must be unused, undamaged, and in a resaleable condition.

We understand that many of our larger furniture pieces are unwrapped by our delivery team during inspection and packaging removal — returns are still accepted for these items, provided the product is undamaged, unmarked, and adequately protected for transport. 

For homewares and smaller furniture items, the original packaging must be retained and included with your return.

How to Request a Return

Email us at aftersales@bauhaus.co.nz within 7 days of delivery. Please include your order number and clear photos if there is a concern with the item.

Our Auckland team will respond within 48 hours with next steps and a return authorisation. Please do not send items back without first receiving return instructions — we’re unable to process returns that arrive without prior authorisation.

For help or questions, email aftersales@bauhaus.co.nz or call 09 302 2651.

Cancellations

Before dispatch:

Core-range orders may be cancelled before dispatch for a full refund or store credit. Special-order products cannot be cancelled once the order has been placed with our supplier.

After dispatch:

Once an order has left our warehouse, it cannot be cancelled and our standard return process applies.

Restocking Fees & Return Shipping

For change-of-mind returns approved within the 7-day window:

–     Core-range products: refund or store credit, minus a 15% restocking fee and return shipping costs.

–     Special-order products: refund or store credit, minus a 40% restocking fee and return shipping costs.

For change-of-mind returns, the customer is responsible for returning freight. Bauhaus can coordinate collection through our trusted freight partners at competitive rates — the cost will simply be deducted from your refund or credit.

If an item is being returned due to a confirmed defect or damage covered under warranty or the Consumer Guarantees Act 1993, Bauhaus will cover all return freight or collection costs.

 

Damages or Issues

Please inspect your order carefully upon delivery. If you notice any damage or issue, contact us within 48 hours of delivery at aftersales@bauhaus.co.nz with clear photos included.

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, each case will be individually assessed. Bauhaus may choose to:

–      Repair the item

–      Replace the item, or

–      Provide a refund

We always aim for a fair and timely resolution.

 

Your Consumer Rights

Your rights under New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986 are fully protected. Nothing in this policy limits those rights.

 

Exchanges

To exchange an item, please return it in as-new condition (with original packaging where applicable) and place a new order for your preferred item. We can assist with coordinating collection if needed.

 

Non-Returnable Items

The following items cannot be returned or refunded. Where applicable, this will be clearly noted on the product listing before purchase:

 

–      Sale or clearance items

–      Custom-made or special-order products

–      End-of-line or display stock sold as such

–      Items sold as damaged or “as-is”

 

Refund Processing

Once your return has been received and inspected, we’ll email you with the outcome. Approved refunds are processed to your original payment method within 3–5 business days. Please allow additional time for your bank or card provider to reflect the credit.

 

Need Help?

Our Auckland-based team is here to help.

Email: aftersales@bauhaus.co.nz — we aim to reply within 12 business hours.

Phone: 09 302 2651 — if you haven’t heard from us within 12 business hours, please call so we can assist promptly.