Warranty

We stand behind the quality and construction of our furniture. This policy explains what our warranty covers, what it does not, and how it sits alongside your rights under the Consumer Guarantees Act 1993.

It applies to normal residential use. Furniture bought for commercial, hospitality, office, rental or staging use is covered by our Commercial Warranty policy instead, and those terms must be agreed in writing before purchase.

Warranty periods

Unless we have stated otherwise at the time of purchase, cover runs from the date of delivery or collection:

• Sofa and armchair frames. 10 years against structural defects in the internal frame.
• Upholstered furniture, other than covers, foam and fill. 5 years against manufacturing defects in materials and workmanship.
• Timber, metal, stone and other hard furniture. 5 years against manufacturing defects in materials and workmanship.
• Covers, foam, feather and fibre fill. 2 years against manufacturing defects.
• Lighting, accessories and homeware. 2 years against manufacturing defects.

Where a brand or supplier provides its own warranty terms, those may apply in addition.

Repairing or replacing an item under warranty does not restart or extend the original warranty period.

What the warranty covers

Manufacturing defects in materials and workmanship. For sofa and armchair frames, structural defects in the internal frame.

For coated, painted or lacquered finishes, it covers manufacturing defects such as poor adhesion, premature peeling or coating failure, where these are not caused by impact, cleaning products, normal use or environmental exposure.

What the warranty does not cover

• Normal wear and tear.
• Expected softening, settling or compression of foam, feather, fibre and cushions over time.
• Fading, pilling, stretching, creasing, comfort preference, or surface changes that occur through normal use.
• Natural variation in timber grain, stone veining, leather markings, fabric slubs, colour tone or finish.
• Movement, expansion, contraction or minor cracking caused by humidity, temperature, sunlight or seasonal conditions.
• Rust, corrosion, mildew or deterioration caused by moisture, weather, salt air or outdoor exposure beyond intended use.
• Damage caused by misuse, accidents, pets, sharp objects, spills, staining, poor maintenance or unauthorised repair.
• Damage caused by incorrect assembly or handling by anyone other than Bauhaus or an approved service provider.
• Use in commercial, hospitality, office, rental or staging environments, which is covered by our Commercial Warranty policy instead.
• Any fault, mark or wear that was disclosed to you at the time of purchase, including on ex-display, clearance, seconds and imperfect items sold as-is.

Sale, clearance and ex-display items

Ex-display, clearance, seconds and imperfect items are sold as-is. Our warranty does not cover the specific faults, marks or wear disclosed to you at the time of sale.

Your rights under the Consumer Guarantees Act still apply to these items for anything that was not disclosed. Buying at a reduced price does not remove those rights.

Natural materials and comfort

Many Bauhaus pieces are made from natural, characterful materials. Reasonable variation in grain, colour, texture, softness, sheen and finish is normal and is not a fault.

On upholstered furniture, some settling of the seat, movement of feather and fill, and relaxing of the cover is normal with use. Regular plumping and rotating of cushions is part of ordinary care and helps the piece hold its shape.

Outdoor use

• Outdoor furniture and outdoor fabrics must be used and cared for in line with their intended use and care instructions.
• Even where a product is designed for outdoor use, sun, rain, salt air and moisture will affect its appearance over time. Normal weathering is not a manufacturing defect.
• Indoor furniture used outdoors is not covered.

Your rights under New Zealand law

This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

If a product does not meet the guarantees required by New Zealand law, you may be entitled to a remedy. Where a problem is minor and can be put right, we may repair the item, replace it, or provide a refund. Where a problem is substantial, or cannot be remedied within a reasonable time, you may have further rights, which can include rejecting the goods.

There is no fixed time limit under the Act. Goods must be durable for a period that is reasonable for that type of product and price. A claim made outside our stated warranty periods will still be assessed on its merits. Nothing in this policy limits your rights under that legislation.

How to make a claim

Contact aftersales@bauhaus.co.nz as soon as you reasonably can after noticing the issue. Please include:

• Your name.
• Your order or invoice number.
• A description of the issue.
• Clear photographs, including one of the whole piece and one close up.
• Anything else we reasonably need in order to assess the claim.

Transit damage, shortages and incorrect items should be reported within 48 hours of delivery or collection, as set out in our Terms of Trade, so we can deal with the carrier.

We may arrange an inspection, a service visit, or an assessment by the supplier or a specialist before confirming an outcome.

Claim outcomes

Where a claim is accepted, we may repair the item, replace a part or component, replace the item, offer a comparable alternative where the original is no longer available, offer a store credit, or provide a refund where that is the appropriate remedy. We will confirm the outcome to you in writing.

Freight and service costs

Where a fault, defect or delivery issue is accepted as covered by this warranty or by consumer law, Bauhaus will arrange or cover reasonable freight, collection and service costs.

Items need to be reasonably accessible for collection or inspection. For addresses outside metropolitan Auckland, we may need to discuss freight arrangements with you.

Proof of purchase and gifts

We may ask for proof of purchase, or enough information to identify the original order. If the item was a gift, we can usually help as long as the original purchase can be verified.